ZERO RECOIL / FAQ
QUESTIONS. ANSWERED.
Fabric, fit, delivery and returns — the details before you order.
Product & sizing
What are Zero Recoil products made of?
Our oversized T-shirts use 240 GSM, 100% cotton; hoodies use 350 GSM, 100% cotton. Sweatpants use 280 GSM French Terry cotton with a loopback interior and relaxed straight fit. Check each product page for its exact fabric and details.
What does GSM mean?
GSM means grams per square metre: it measures fabric weight. A higher GSM generally means heavier fabric, but does not tell you everything about warmth, softness or quality. Compare the fabric type and product details too.
How do I choose my size and fit?
Use the size chart on the specific product page. Compare a T-shirt with a tee you own, a hoodie with a hoodie, and sweatpants with your bottoms. Our oversized tops already have a roomy cut, so you do not automatically need to size up.
How should I wash and care for my garment?
Follow the care label for your item. For our printed cotton tees: wash cold and inside out with mild detergent, do not bleach or iron directly on the print, and avoid high-heat drying. Air dry when possible.
Will a sold-out design come back?
Restocks depend on the design and are not guaranteed. WhatsApp us or email us with the product name, colour and size, and we can check the latest availability.
Shipping & payment
Where do you deliver and how much is shipping?
We deliver across India. Shipping is free on all orders, with no minimum order value. Please enter your complete address, correct PIN code and phone number at checkout. View shipping policy.
How long will my order take to arrive?
Estimated delivery is 7–8 days from placing your order, including processing, preparation, dispatch and courier transit. This is an estimate; courier delays, holidays or weather may affect delivery. View shipping policy.
Do you offer Cash on Delivery?
No, Cash on Delivery is not available. Orders must be paid online using the payment options shown at checkout.
How do I track my order?
After dispatch, we share tracking details when available so you can follow your delivery. If you have not received tracking or it has stopped updating, WhatsApp us or email us with your order number so we can check.
Can I change or cancel my order?
WhatsApp us or email us as soon as possible with your order number and requested change. If processing or fulfilment has already started, changes or cancellation may not be possible.
Returns & support
Can I return or exchange an item, and who arranges pickup?
Request an eligible return or exchange within 14 days of delivery. Items must be unused, unworn and unwashed, with original tags and packaging. WhatsApp us or email us with your order number, item and reason.
Once approved, we arrange pickup and bear return and exchange courier costs; do not send the parcel yourself. Exchanges depend on stock. View full return & exchange policy.
How will I receive my refund?
After we receive and inspect your return and approve the refund, we process it within 1 day. Choose your original payment method or store credit when requesting the return. Bank or payment-provider processing may take longer before the money appears. View refund terms.
What if I receive a damaged, defective or wrong item?
WhatsApp us or email us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and coordinate the appropriate resolution. For an approved return, we arrange pickup and cover the courier costs. View return policy.
How can I contact Zero Recoil?
WhatsApp: +91 91676 20113
Email: zerorecoil.squad@gmail.com
For order, delivery or return queries, include your order number. For sizing help, share the product name and the size you are considering. You can also visit our Contact page.